What support do our Rehab Managers provide for you?
They will manage the rehab process from beginning to end, ensuring minimal intervention is required from your claims handlers.
Our Rehab Managers are fully trained in all aspects of the medical and insurance environments, giving them knowledge of everything from the mechanism of injury to what affects the cost of a claim. This enables them to seamlessly bridge the gap between practitioner and insurer.
Operating from a central office in Bristol, our Rehab Managers actively manage each referral, providing fast track rehab to keep you on top of your claims. Each Rehab Manager is trained to deal with all aspects of the rehab process and we pride ourselves on individual responsibility being taken for your enquiry, so your handlers can be confident of getting a timely and complete response.
Upon instruction, our Rehab Managers will keep you informed of the injured party’s progress and advised of the recommended treatment and estimated recovery time. Our initial, review and final assessment reports (IA, RA and FA) will also provide you with information on and the relationship between:
Our Medical Director, Dr Jonathan Cook, himself an expert in the treatment of soft tissue injuries, ensures our Rehab Managers are trained to monitor a claimant’s progress throughout the course of rehab to ensure that the rehab is effective and improvement is being made. This is demonstrated (as shown above) in our initial assessment, review assessment and final assessment reports, with clear objective measurements showing the impact of treatment. The Rehab Manager is in continual contact with the practitioner to ensure that the treatment is effective and that the patient continues to progress, thus ensuring that only cost-effective rehab is provided.
